Customer Service

HELP & SUPPORT

GENERAL TICKET ADMISSIONS

Only Tickets purchased directly from us or one of our authorised distributors are valid for admission

REFUND/CANCELLATION POLICY

For a full refund, cancel at least 6 hours in advance of the start date of the experience.

RESCHEDULE POLICY

If you wish to exchange your tickets for another date, please email us.

BOOKING MISTAKES

If you made a mistake when purchasing your tickets, please email us in advance of your tour date so we can reschedule you to the correct date.

RESERVE NOW & PAY LATER

Book any tour without any immediate payment. Online payment to be made at least 12 hours prior to tour start.

TICKETS AND TOUR INFORMATION

We encourage you to purchase tickets right here, on our website.

PRIVATE TOURS

Please visit our Private Tours page for the latest information.

WHEN A TOUR IS UNDERWAY

(or already has occured) For each situation we will listen and make a determination based on all the information.

WEATHER

If it is really bad weather, tour can be postponed for the next day or fully refunded.

FOOD ALLERGIES

Please let us know of any food allergies or food preferences when booking or send us inquiry.

FAQS

Read the answers to the most frequently asked questions about our tours FAQ

STILL NEED HELP?

Contact Us!

Creating a seamless and enjoyable group experience on a tour can be both a rewarding and challenging endeavor. While many travelers may have the expectation of forming close connections with fellow participants, the reality is that group dynamics can be complex and influenced by a variety of factors. 

Travelers come from various backgrounds and possess different personalities, communication styles, and interests. It’s a considerable challenge to ensure that every traveler, with their unique preferences, finds common ground and a sense of belonging within the group.

Not everyone is naturally inclined to engage in social interactions, especially in unfamiliar settings. Introverted individuals might prefer observing or engaging in solo activities rather than initiating conversations with strangers.

Tours often attract participants from around the world, leading to cultural and language barriers. These differences can sometimes hinder meaningful interactions and hinder the formation of connections.

Each traveler joins a tour with distinct expectations. While some seek a lively social experience, others might prioritize absorbing information and experiencing the destination in solitude.

When a guest expresses discomfort or dissatisfaction during the tour, we encourage them to reach out to our tour guide or customer service representative. Customer service representatives must demonstrate empathy, acknowledging the guest’s feelings and concerns without becoming defensive. As part of our commitment to guest satisfaction, we offer a partial refund or alternative solution in these circumstances. Please contact us!

Reserve Now & Pay Later

We’ll reserve your spot today, and you can cancel up to 12 hours before your tour start time without a payment. 

1. Find your experience /date and time
Choose date and secure your spot while staying flexible.
2. Make Reservation
Reserve now and pay later to secure your spot, commitment-free.
3. Receive booking confirmation
You will receive a confirmation email at the time of reservation.
4. Payment Link Delivery via Email:
Receive a follow-up email with a secure Stripe payment link for safe transactions.
5. Choose when to pay
Return back to pay once your plans are set.

 

“For same-day tour reservations, please wait for our confirmation before making an advance payment, as availability may vary.”

Reserve Now & Pay Later

We’ll reserve your spot today, and you can cancel up to 12 hours before your tour start time without a payment. 

1. Find your experience /date and time
Choose date and secure your spot while staying flexible.
2. Make Reservation
Reserve now and pay later to secure your spot, commitment-free.
3. Receive booking confirmation
You will receive a confirmation email at the time of reservation.
4. Payment Link Delivery via Email:
Receive a follow-up email with a secure Stripe payment link for safe transactions.
5. Choose when to pay
Return back to pay once your plans are set.

 

“For same-day tour reservations, please wait for our confirmation before making an advance payment, as availability may vary.”

Check Availability

Fill out the form below and we will contact you regarding a tour

COMPANY
Ragusina Ltd. Travel Agency

ragusina

Registered in 2011 at commercial court in Split, branch Dubrovnik. Basic capital 20000,00 kuna paid in total.

Bank account:
IBAN HR1624840081105892308
SWIFT: RZBHHR2X
Raiffeisenbank Austria d.d. Zagreb.

ID NUMBER 
OIB 33419938593

MBS 060273830

EUID HRSR.060273830

TRAVEL AGENCY ID code 
HR-AB-20-060274830

Dubrovnik, Croatia
Kovacka 15

[email protected]
[email protected]

Check Availability

Fill out the form below and we will contact you regarding a tour

COMPANY
Ragusina Ltd. Travel Agency

ragusina

Registered in 2011 at commercial court in Split, branch Dubrovnik. Basic capital 20000,00 kuna paid in total.

Bank account:
IBAN HR1624840081105892308
SWIFT: RZBHHR2X
Raiffeisenbank Austria d.d. Zagreb.

ID NUMBER 
OIB 33419938593

MBS 060273830

EUID HRSR.060273830

TRAVEL AGENCY ID code 
HR-AB-20-060274830

Dubrovnik, Croatia
Kovacka 15

[email protected]
[email protected]