WE LOVE TO HELP

And we think assistance should always be delivered with warmth, compassion, and understanding. We encourage you to explore this page as a resource for finding the answers to all of your inquiries. And get in touch anytime.

HELP & SUPPORT

GENERAL TICKET ADMISSIONS

Only Tickets purchased directly from us or one of our authorised distributors are valid for admission

REFUND/CANCELLATION POLICY

For a full refund, cancel at least 6 hours in advance of the start date of the experience.

RESCHEDULE POLICY

If you wish to exchange your tickets for another date, please email us.

BOOKING MISTAKES

If you made a mistake when purchasing your tickets, please email us in advance of your tour date so we can reschedule you to the correct date.

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RESERVE NOW & PAY LATER

Book any tour without any immediate payment. Online payment to be made at least 6 hours prior to tour start.

TICKETS AND TOUR INFORMATION

We encourage you to purchase tickets right here, on our website.

PRIVATE TOURS

Please visit our Private Tours page for the latest information.

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WHEN A TOUR IS UNDERWAY OR ALREADY HAS OCCURED

For each situation we will listen and make a determination based on all the information.

WEATHER

If it is really bad weather, tour can be postponed for the next day or fully refunded.

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FOOD ALLERGIES

Please let us know of any food allergies or food preferences when booking or send us inquiry.

FAQS

FAQS

Read the answers to the most frequently asked questions about our tours FAQ

Reserve Now & Pay Later

We’ll reserve your spot today, and you can cancel up to 6 hours before your tour start time without a payment.

1
Find your experience /date and time
Hit BOOK NOW and choose the date you want and secure your spot.
2
Make Reservation
Secure your spot while staying flexible. Instant email reservation confirmation.
3
Choose when to pay
Return back to pay once your plans are set.
4
Enjoy your experience
Have a great time on the tour.