HELP & SUPPORT
GENERAL TICKET ADMISSIONS
Only Tickets purchased directly from us or one of our authorised distributors are valid for admission
For a full refund, cancel at least 6 hours in advance of the start date of the experience.
If you wish to exchange your tickets for another date, please email us.
If you made a mistake when purchasing your tickets, please email us in advance of your tour date so we can reschedule you to the correct date.
RESERVE NOW & PAY LATER
Book any tour without any immediate payment. Online payment to be made at least 12 hours prior to tour start.
TICKETS AND TOUR INFORMATION
We encourage you to purchase tickets right here, on our website.
WHEN A TOUR IS UNDERWAY
(or already has occured) For each situation we will listen and make a determination based on all the information.
If it is really bad weather, tour can be postponed for the next day or fully refunded.
Please let us know of any food allergies or food preferences when booking or send us inquiry.
STILL NEED HELP?
Creating a seamless and enjoyable group experience on a tour can be both a rewarding and challenging endeavor. While many travelers may have the expectation of forming close connections with fellow participants, the reality is that group dynamics can be complex and influenced by a variety of factors.
Travelers come from various backgrounds and possess different personalities, communication styles, and interests. It’s a considerable challenge to ensure that every traveler, with their unique preferences, finds common ground and a sense of belonging within the group.
Not everyone is naturally inclined to engage in social interactions, especially in unfamiliar settings. Introverted individuals might prefer observing or engaging in solo activities rather than initiating conversations with strangers.
Tours often attract participants from around the world, leading to cultural and language barriers. These differences can sometimes hinder meaningful interactions and hinder the formation of connections.
Each traveler joins a tour with distinct expectations. While some seek a lively social experience, others might prioritize absorbing information and experiencing the destination in solitude.
When a guest expresses discomfort or dissatisfaction during the tour, we encourage them to reach out to our tour guide or customer service representative. Customer service representatives must demonstrate empathy, acknowledging the guest’s feelings and concerns without becoming defensive. As part of our commitment to guest satisfaction, we offer a partial refund or alternative solution in these circumstances. Please contact us!