WE LOVE TO HELP
And we think assistance should always be delivered with warmth, compassion, and understanding. We encourage you to explore this page as a resource for finding the answers to all of your inquiries. And get in touch anytime.
HELP & SUPPORT
GENERAL TICKET ADMISSIONS
Only Tickets purchased directly from us or one of our authorised distributors are valid for admission
For a full refund, cancel at least 6 hours in advance of the start date of the experience.
If you wish to exchange your tickets for another date, please email us.
If you made a mistake when purchasing your tickets, please email us in advance of your tour date so we can reschedule you to the correct date.
RESERVE NOW & PAY LATER
Book any tour without any immediate payment. Online payment to be made at least 6 hours prior to tour start.
TICKETS AND TOUR INFORMATION
We encourage you to purchase tickets right here, on our website.
WHEN A TOUR IS UNDERWAY OR ALREADY HAS OCCURED
For each situation we will listen and make a determination based on all the information.
If it is really bad weather, tour can be postponed for the next day or fully refunded.
Please let us know of any food allergies or food preferences when booking or send us inquiry.