Booking information
Cancellation Policy
Plans can change. Cancellation terms depend on the experience you book. Please let us know as early as possible if you need to cancel or change your plans.
Your booked experience
Old Town Food Tour
Free cancellation up to 12 hours before the tour start time.
If you need to cancel or change your booking, please contact us as early as possible.
TODO / VERIFY: Terms for cancellations within 12 hours, no-shows and rescheduling are awaiting confirmation.
Pelješac & Ston Tour
Cancel more than 24 hours before the tour starts to receive a full refund of the amount paid.
Within 24 hours of the start time, online cancellation is no longer available. Contact us to discuss your booking and any available options.
Pelješac Wine & Oyster Tour
Cancel more than 24 hours before the tour starts to receive a full refund of the amount paid.
Within 24 hours of the start time, online cancellation is no longer available. Contact us to discuss your booking and any available options.
Elafiti Islands Boat Tour
Cancel more than 24 hours before the tour starts to receive a full refund of the amount paid.
Within 24 hours of the start time, online cancellation is no longer available. Contact us to discuss your booking and any available options.
Airport Transfers
If your flight is delayed, please let us know as soon as possible. We will do our best to accommodate the new arrival time, subject to availability.
Last-minute rescheduling requests are considered individually. Contact us about cancellation or changes to your transfer.
TODO / VERIFY: Confirm the cancellation cutoffs, refund amount, processing fee and unpaid-reservation terms for airport transfers before publication.
General Refund Information
To help us locate your booking and process a refund request, please provide:
- The email address used for the booking.
- The date of the original transaction.
- Your booking reference number, if available.
Refund eligibility depends on the experience and the applicable cancellation terms. The live policy indicates 5–10 business days for refunds, depending on your bank or payment provider.
Operational / Weather Changes
Weather or operational changes may affect an experience. Contact us about your booking and the rescheduling or refund options available.
TODO / VERIFY: Confirm the specific terms for operator cancellations, unsafe weather and minimum participant numbers for each experience.
Need Help?
If you have questions about your booking or these terms, please contact us.