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Frequently Asked Questions

If your questions are not answered here, please email through this form and we’ll be happy to help.

Food

What type of food is served?

We aim to provide traditional food from our region.

What restauarnts we will visit on OT Food Tour?

We visit various food shops in Old Town. Some are run by families. Some are run by Top Chefs.

What about dietary restrictions or allergies?

Tastings will be prepared in advance at each location based on the info that you provide. Please let us know of an dietary restrictions when booking or send us inquiry.

Is there enough food served on Old Town Food Tour?

Yes, the combined samples are intended to be enough to replace a bigger meal, and satisfy most.

Are tour guides gratuities included in the price?

Yes, the combined samples are intended to be enough to replace a bigger meal, and satisfy most.

What drinks are included on Old Town Food Tour?

A selection of beverages (including local beer and authentic wines), soft drinks, choice of sparkling or still water, coffee.

Do you advertise restaurants in Dubrovnik?

We don’t generally advertise Dubrovnik restaurants, bars, or shops. We would rather write an honest review or provide you with a recommendation based on our experience or customers feedback.

Tickets

Can I change tour date and time?

Yes. In case of any delays or changes in travel, please let us know. We will reschedule the tour for the next day or any date that suits you the best.

What is your refund policy?

We understand that things happen and plans sometimes change, and that’s why we have a flexible cancellation policy. We ask that you inform us as soon as possible if your plans do change, as we keep our tour groups small and it’s important for us to fill our groups. We also appreciate as much notice as possible to change our orders and reservations at local establishments– many of which reserve space or tastes exclusively for Dubrovnik Food Tours!

• If you wish to exchange your tickets for another date, please email us.
• DFT(Ragusina Ltd.) operates in all weather, though reserves the right to alter or amend an itinerary if circumstances require.
• If DFT(Ragusina Ltd.) is forced to cancel a booked tour, any prior tour payments will be fully refunded

• For a full refund, cancel at least 6 hours in advance of the start date of the experience.

Can I book a different time?

Sure, please send us an email or use Booking Inquiry.

Are the tour gratitues included in the price?

No, If you had a good tour, gratuities – although not mandatory – are appreciated.

How to receive purchased tickets?

All tickets purchased are emailed directly to you in digital form. If you have not received your tickets yet, we are happy to resend.

Are online payments secure?

Yes, we use Stripe for business, worldwide trusted online payment system.

Payment options?

You may pay through our system using all major Credit cards and PayPal or send us inquiry regarding different payment options.

How to use Gift Certificates?

our E-Certificate should contain a code. Simply enter that code in the Discount Code/E-Certificate field during the booking and checkout process.

Tours

Can I join as solo traveler?

As a solo traveler you can join our tours. We do require at least two guests for a tour to take place. If you’re the only person booked on a tour, we’ll switch you to another time or tour (if possible) or we’ll provide a single tour.

Can I book a private tour?

Yes, private tours are available for small parties or groups of up to 30 people. To inquire about a private tour, please fill out the contact form.

Are the tours kid friendly?

Yes, children of all ages can take one of our tours. We provide family friendly tours for families with children.

Are Dubrovnik Food Tours reliable?

Absolutely, our reviews are outstanding, we treat our guests like family.

How much walking is involved?

Old Town Food Tour – we walk about a 1.3 kilometers with few resting points. Dalmatian Flavors – with all locations combined, 1 km

What languages are available for the tour?

Tours are available in English. For groups or private events, we can adapt the tour in Spanish, German, Italian or French.

Can we see Game of Thrones filming locations?

Yes, if you curious about the series, we will show some of the key spots where filming took place within Old Town.

Can I take photos during the tour?

Yes! We encourage you to take photos and if you feel so inclined, post them to our social media page at Facebook, tag us on Twitter and Instagram, or include them in your review of Dubrovnik Food Tours on TripAdvisor or Google.

What if we have bad weather?

If it is really bad weather, tour can be postponed for the next day or fully refunded.

What Food Tours in Dubrovnik are taking additional safety precautions?

Social Distancing, small number of participants, hand hygiene.

Do you sell tours on Viator?

Yes. Tour cost differs due to Viator commission rates. We encourage you to book directly from our website by using our trusted third-party booking provider BOOKEO.

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